Work Experience
Associate Director of Technology
2016 to present, Jumpstart for Young Children - National
- Implemented Salesforce as source of truth across all departments; developed custom functions in collaboration with different stakeholders; provided training for program and fundraising teams
- Implemented learning management system for 200 staff and 4,000 yearly volunteer force; supported advanced reporting
- Improved reliability and reduced cost of AWS environment by 60%; migrated on-premise servers from VMWare to Hyper-V; secured and updated Active Directory services, implemented single sign-on across SaaS resources
- Provided vision and leadership to develop department from single member to diverse 6 member team; collaborated with legal department on information security policies, with marketing on web site rebuild and social media strategy, with finance on integrating multiple critical systems
- Created data warehouse and reporting infrastructure; provided training and ongoing education for staff on the use of reports and best practices around data collection
- Oversaw $361,000 annual budget, including hardware lifecycle planning and software license management
- Pivoted and problem-solved with our program department during COVID as we shifted entire in-person engagement model to virtual spaces; created secure digital data and contract management tools; expanded remote work infrastructure and supports
Director of Service Learning and Technology
2014 to 2016, Hope Community Center - Florida
- Coordinated and led service learning trips for college and high school audiences; managed contracting and financial details; provided training and education on issues of farm worker experience, immigration history and policy, and community organizing
- Implemented Active Directory infrastructure; virtualized and updated servers and services; planned and deployed multi-site network and systems; trained staff and volunteers on Office and Windows use
Helpdesk Manager
2011 to late 2012, Warner Pacific College – Oregon
- Returned to Warner to manage the IT helpdesk; oversaw team of student workers and helpdesk technician; collaborated with wider technology team to implement solutions and train staff
- Standardized user hardware lifecycle; assisted in budget planning and strategic plan development; worked with professors to identify problems and solutions to support teaching