Skills

• Strategic Planning
• Department Collaboration and Management
• Active Directory Management
• Salesforce Development
• Data Warehouses and Reporting
  • MySQL
  • PostgreSQL
• Virtualization and Cloud Management
  • HyperV, VMWare, Docker
  • AWS, Azure
• Programming and Automation
  • JavaScript
  • PHP
  • PowerShell
  • Python
  • Ruby
  • Apex
  • Salesforce Flow
  • Microsoft Power Automate
  • Power BI/Dataflows
• Web Development
  • Hosting management
  • Site design
  • Content/SEO optimization
  • WordPress development

Presentations and Resources

• Data Privacy Workshop in conjuction with the Lawyers Clearinghouse

Work Experience

Senior IT Consultant

2023 to present, Tech Networks of Boston

• Worked with a diverse set of clients (0 to 200 employees, local and national, funded and volunteer)
• Performed strategic assessments and system recommendations
• Migrated client infrastructure to appropriate systems for cost effectiveness and efficacy
• Prepared and coordinated custom trainings across many topics and skill levels

Associate Director of Technology

2016 to 2023, Jumpstart for Young Children – National

• Implemented Salesforce as source of truth across all departments; developed custom functions in collaboration with different stakeholders; provided training for program and fundraising teams
• Implemented learning management system for 200 staff and 4,000 yearly volunteer force; supported advanced reporting
• Improved reliability and reduced cost of AWS environment by 60%; migrated on-premise servers from VMWare to Hyper-V; secured and updated Active Directory services, implemented single sign-on across SaaS resources
• Provided vision and leadership to develop department from single member to diverse 6 member team; collaborated with legal department on information security policies, with marketing on web site rebuild and social media strategy, with finance on integrating multiple critical systems
• Created data warehouse and reporting infrastructure; provided training and ongoing education for staff on the use of reports and best practices around data collection
• Oversaw $361,000 annual budget, including hardware lifecycle planning and software license management
• Pivoted and problem-solved with our program department during COVID as we shifted entire in-person engagement model to virtual spaces; created secure digital data and contract management tools; expanded remote work infrastructure and supports

Director of Service Learning and Technology

2014 to 2016, Hope Community Center – Florida

• Coordinated and led service learning trips for college and high school audiences; managed contracting and financial details; provided training and education on issues of farm worker experience, immigration history and policy, and community organizing
• Implemented Active Directory infrastructure; virtualized and updated servers and services; planned and deployed multi-site network and systems; trained staff and volunteers on Office and Windows use

Helpdesk Manager

2011 to late 2012, Warner Pacific College – Oregon

• Returned to Warner to manage the IT helpdesk; oversaw team of student workers and helpdesk technician; collaborated with wider technology team to implement solutions and train staff
• Standardized user hardware lifecycle; assisted in budget planning and strategic plan development; worked with professors to identify problems and solutions to support teaching